Welcome Home

We hope your stay at Veda Living is comfortable, positive & memorable.
We’d like to do everything we can to make that happen.
Please take a moment to review the information below for some helpful facts about your Veda Living community.

Meet Your Neighbours



Lakeview Place:
842 Academy Way,
Kelowna BC V1V 3A4

The Pines:
840 Academy Way,
Kelowna BC V1V 3A4

Sunset Ridge:
802 Academy Way,
Kelowna BC V1V 0C4

Apex:
800 Academy Way,
Kelowna BC V1V 0C3

Important Contact Info

Resident Services:
fix@vedaliving.ca

Rentals:
rent@vedaliving.ca
250-300-1426

Leasing Manager:
kate@vedaliving.ca
 

General Inquiries & Feedback:
hello@vedaliving.ca
250-469-3063

 

Who We Are

As your property manager, it’s nice to know that we love student living. Started by students over 10 years ago, Domus Student Housing has become the market leader in student accommodation management with a portfolio of over 4,000 beds across Canada. This growth and success has been built on a team of passionate, fun-loving, and professional individuals who know what the student experience is all about: we share a passion for making these years of your life the most exciting they can be.

Let us know what’s up.
MAINTENANCE REQUEST

Office Hours:

842 Academy Way Regular Office Hours:
10am-6pm: Monday to Friday

*NEW*800 Academy Way Regular Office Hours:
Monday: 10am-6pm
Tuesday – Friday: 10am-10pm
Saturday – Sunday: 3pm-10pm

Come down and meet our team!


After Hours Emergency?

Call our line at 250-469-3063 & leave a message!
Include your name, phone number, unit and a brief description of the issue.
Our After Hours Team will get back to you promptly.


Good to Know…

Move in information will be sent via email during the summer months for our incoming residents moving in September 1st, 2019. Keep an eye on your email!

If you are locked out of your unit, you have two options depending on what time of the day/night:
1. Try your intercom! You can let yourself in by calling your cell phone from the intercom in the front of the building, answering your cell phone, and pressing “9”.
2. If it’s during regular business hours (Monday: 10-6,  Tuesday-Friday 10-10, Saturday-Sunday 3-10) you can come to the front lobby to request to be let in. In the event you misplaced your FOB permanently, new FOBs can be purchased for a fee of $50.
3. If it’s after hours, someone can be sent out to unlock the door for you for a $60.00 fee (*Payment due upon arrival of the rescuer. Cash only.)

Did you know it’s against the law to tamper with the fire alarms or extinguishers in your unit? Never touch or remove your fire alarms/extinguishers and if you notice there is one missing/defective, contact fix@vedaliving.ca immediately. Tampering with your fire safety devices could result in a fine.

How do I make a maintenance request?

Fill out this easy form & provide us with a detailed description of the issue/request so we can serve you as efficiently as possible.

When should I expect a response?

For requests received during regular business hours, our goal is to have a contractor sent out within 48 hours or sooner.  There are certain times of the year where it may take a bit longer due to the volume of requests (particularly the weeks following September & May move in times) but all emergency or extremely urgent issues will be dealt with immediately.

What happens after hours in case of an emergency?

Call 250-469-3063 and leave a message.  Our After Hours Team will get back to you promptly.

What am I responsible for?
  • As a resident, you are responsible for:
  • Unclogging the toilets
  • Unclogging drains
  • Changing light bulbs
Try troubleshooting your issue

if it’s one of the above problems with these helpful YouTube tutorials:

How to unclog your toilet
How to unclog your toilet without a plunger
Unclogging drains
Changing lightbulbs

*If you require assistance, please contact Resident Services.

Another great amenity for VEDA residents of 800 and 802, The Movie Theatre Room located at 800 Academy Way (APEX) is a great spot to host your own private movie night, or social get-together for you and your friends.

The Movie Theatre Room is available to students beginning Friday, September 28, 2018. To gain access to the Movie Theatre Room, students must fill out this Movie Theatre Request Form, and submit it for approval from VEDA management. Once approved, we will send you further instructions on how to access the room and use the equipment.

Please read the form carefully, as it contains many very important rules, as well as a lot of great information that may be used to maximize your experience in the Movie Theatre Room.

Veda Living is proud to offer an array of amenities for your use! Take advantage of the Games Room, Club Room, and Gym for the best student living experience. Check out the amenities page for more information!

Veda Living allows you access to the building via FOB & to your unit via Key Code. If you have any access issues, including lost FOBs, contact fix@vedaliving.ca immediately.

Parking spots are available for $200/term on a first come, first served basis at Veda Living. Fill out our Parking Form if interested in securing a spot.

Visitor parking is available. Residents must register visitors vehicles. You will need to submit your guest’s name, license plate number, car make, model and colour. Please also include the day(s) that parking is required.

Note: Submitting a visitor parking request does not guarantee that the request will be accepted. Requests granted according to availability. Please note residents cannot park in visitor parking.

Veda Living is proud to offer Coin-O-Matic laundry facilities in all units for your convenience. The laundry machines are reloadable card-operated. Remember: you must use detergents with the HE symbol to prevent damages and leaks!

Clean the lint traps regularly to avoid fire hazards! Simply locate the square lint trap located on the wall or ceiling by the dryer, open the trap using the knob, clean the lint, and replace the cover when done.  This also ensures your clothes dry in the shortest amount of time!

We have storage lockers for rent for VEDA residents on a first-come first-serve basis. We rent on a per-term basis of 4 months. Terms are as follows: September 1 – December 31, January 1 – April 31, and May 1 – August 31. The cost is $100.00/term and is due prior to receiving a key for your locker.

If you are interested in a locker, please fill in the application form here, and we will contact you as soon as possible.

The bike room is conveniently located in all parkades of VEDA property. Bike storage is free, and requires a key to access each bike storage room. You must register your bike to receive a key to access the bike storage room. The form can be filled out here. 
Note: bikes are not allowed to be stored in stairwells, corridors, elevators, or in your unit.

Domus Student Housing Inc. has partnered with LIVEPORT to provide you the FASTEST Internet available. Questions?

For Tech Support Contact Liveport
1.888.494.7678 (toll free) Available 24/7
support@liveport.com

Where to bring your garbage? Garbage must be walked down to the dumpsters located in the parkade. Keep your unit clean & clear of pests; remove your garbage frequently.

For 842/840 Academy Way: Located in P1 near the parkade overhead door
For 802/800 Academy Way: Located in P1 near the parkade overhead door

Please remember that Veda Living is a non-smoking building, as per your lease and in regulation with the city by-laws.  Smoking inside, on the terrace or within 10 feet of the building could result in a fine of $200 or more. 

Please contact our Resident Services team & schedule a time for a move-out inspection.

Subletting your suite is an option if you are going to be traveling elsewhere during your lease. You are welcome to sublet to another student (reminder: our suites are single occupancy only). When you find a subletter, it’s a good idea to have something in writing confirming your agreement. Complete a Veda Sublet Contract Template and then fill out this Sublet GoogleForm to communicate the arrangement to our team. Veda Living must know who is residing in our buildings due to fire code & communication reasons.

Please note, you are still the tenant, and you are now acting like a “landlord” for your subletter. You will continue to pay rent to VEDA/Domus, and you are responsible for collecting rent from your subletter. While we do not advertise or do viewings to help sublet your room, we do offer a Veda Sublet Contract Template here for your convenience. Subletting can be successful Fall, Winter and Spring! Advertise early, be committed and be prepared to drop your rent price if need be.

A replacement is an individual who will take over your entire lease contract and agrees to all the same terms as your original lease. Replacements are required to submit all required documents and payments and be approved as a tenant before the original resident is released from their contract. If you’re currently looking for a replacement to take over your lease, please email rent@vedaliving.ca to begin the lease takeover procedure.

Mail and packages can be mailed to your Veda Living address – each building has a mailbox area near the front door. If your package doesn’t fit, Canada Post will place the package in the lower right parcel box and leave the key in your personal mailbox to access it. The front desk can accept your packages from Purolator, DHL, UPS, and FedEx on behalf of you and you’re welcome to pick them up during our office hours. The owners & management assume no liability for theft or damages of packages; we just accept the package and you as the tenant are responsible for picking it up as soon as possible.

Our Damages Chargeback List can be viewed here. All residents should be aware that upon move-out, their suite should be left in a tidy state with no damages. Residents will be charged back, as per the list, for any damages, furniture replacement or extra cleaning required.

As a resident of VEDA, you can now sign out the keys to rent a BBQ! How does it work?

1. Plan ahead & email service@vedaliving.ca to request a BBQ rental, or stop by the front desk to inquire about available dates.
2. Watch this video on HOW TO operate a BBQ.
3. Read & sign our BBQ Rental form at the front desk.
4. Make your $20 deposit payment (CASH ONLY) & arrange key pick up with the Veda team.
5. Enjoy grilling!

We want our residents to enjoy the BBQ area, and as you can imagine, safety is our number one concern. It’s everyone’s responsibility at Veda to understand that propane gas can be dangerous if not treated with care. Please do not smoke near the BBQ’s. Know where the two outdoor fire extinguishers are located before use. Make sure to clean up after yourself and put all garbage from your BBQ or hang out in the new outdoor trash can located nearby (fines will be given for any mess / damages). Recycle wherever possible by taking your items inside & down to the waste/recycling room.

Important Links for Living in Beautiful Kelowna